Vocalocity Business VoIP Phone System

Vocalocity's Business Phone Included Features

Admin Portal

Created just for account managers, a dedicated portal that lets you control all functions of your phone system.

Call Announce

Call Announce whispers an audible version of the custom tag to you before the call is connected.

Call Conference (Three-way Calling)

Add a second outgoing call to an already connected call.

Call Continuity

Call Continuity from Vocalocity makes sure that you’ll never have VoIP service interruption – even if the power goes out.

Call Forwarding

Redirect calls to your mobile or other phone so you won’t miss any calls.

Call Hold

Easily put a call on hold while you answer another call.

Call Logs

Provides detailed business VoIP call records by extension or account.

Call Park

“Park” a call in a “spot” and have the call retrieved by another extension on the account.

Call Pass

Transfer calls that were taken on your cell phone using Never Miss Call settings back to your desk phone without interruption.

Call Screening

Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller.

Call Transfer

Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).

Call Waiting

Be notified when someone else is trying to call if you are already on a call.

Caller ID Block

Block your caller ID from being displayed on outbound calls.

Caller ID

Know who’s calling before you answer.

Cell Phone Integration

Forward calls to cell phones and use VoIP functions from cell phones.

Click to Call Me

Embed a button in to your webpage or email signature that provides your customers with a quick and easy way to contact you.

Click To Dial

Seamlessly integrate Vocalocity VoIP service with your Web Browser and Outlook and initiate calls with Click-to-Dial.

Cloud PBX

Because Vocalocity’s VoIP service and features are hosted in the cloud, there’s no equipment to buy.

Custom Tagging

Easily identify origin of incoming calls by adding a unique tag to each published phone number.

Dashboard

Provides real time status of all extensions within your cloud PBX.

Directory Assistance (411)*

Directory Assistance (411) is an included VoIP feature from Vocalocity that allows you to gather information from listings.

Do Not Disturb

Callers go directly to voicemail when you don’t want to be disturbed.

Dynamic Caller ID

Present any phone number on your account as your outbound caller ID.

Emergency Assistance (911)

Set an address for individual extensions or your entire account so that responders know where to send help in the event of an emergency.

Follow Me

Calls can be forwarded to multiple numbers that will ring in a designated sequence.

Local Number Portability (LNP)

Keep an existing phone number by porting it from your current provider.

Multiple Devices on One Extension

You can use up to three different phones on the same Vocalocity extension.

Music on Hold

Vocalocity customers have the option of uploading their own music or customized recording.

Never Miss a Call

Never Miss a Call allows you to customize VoIP call settings so that you always stay connected no matter where you are.

Outlook Integration

Outlook Integration is a seamless way for Vocalocity users to integrate Outlook with their business VoIP phone system.

Set Caller ID

Select any number on your account that you would like to appear as your caller ID.

Simultaneous Ring

Configure your cell phone or other type of desk phone to ring as soon as a call comes in.

Seven-Digit Dialing

Set a default area code for your VoIP extension or account and make numbers in that location even easier to dial.

User Portal

End-users configure and manage their own business VoIP service through an easy-to-use Web interface.

Unified Inbox

Manage your voice, fax, and email messages from a single inbox in your email client.

Virtual Receptionist

The Vocalocity Virtual Receptionist is a free feature included with every Unlimited Extension account that streamlines efficiency for your business.

Vocalocity Mobile

FREE apps for iPhone and Android devices that give you access to voicemail, account settings, and more.

Vocalocity Online Backup and Storage

Vocalocity customers automatically have access to 2 GBs of storage on our cloud networking server.

Voicemail

VoIP Voicemail is a cloud PBX voicemail feature that allows you to securely check your messages from anywhere, even online.

Voicemail to Email

Receive voicemail as an .mp3 file (audio file) attached to email.

Work from Anywhere

The work-from-anywhere feature of Vocalocity’s business phone service allows employees to stay connected no matter where they are.

Add-On Features

Calls can be forwarded to multiple extensions that will ring simultaneously.

Call Monitoring

Find out about how this training feature can improve employee performance

Call Queue

Incoming calls are placed in a call queue until they can be answered.

Company Call Recording Services

Automatically record company phone calls and save them securely. Basic service includes 500 hours of recording time.

Conference Bridge

Set up a conference call with up to 30 people using a pre-assigned call-in number.

Local Number

Portray a local presence in any additional market by publishing a local phone number in any area code.

Main Company Number

This number is attached to the main Virtual Receptionist to allow incoming callers to reach the appropriate department or individual by selecting an option from a menu.

On-Demand Call Recording

Record what you want, when you want. Basic extension recording service includes 15 hours of recording time.

Paging Group

Broadcast an announcement to your entire team – or just those paging groups you’ve selected.

Paperless Fax

Paperless Fax lets you send and receive faxes without a fax machine.

Toll Free Number

Toll Free Numbers allow you to be reached by anyone in the US and Canada without the caller incurring any long distance charges.

Virtual Mailbox

Used to gather voicemail messages for a particular function or for employees that do not need full phone service.

Voicemail Transcription

Our automated system transcribes voicemails and sends you an email with the text of each message.

Contact Express Group today to learn how your business can benefit from a free consultation.